Web
Sophi integrates directly into your web environment across mobile, tablet, and desktop, adapting to your existing frontend stack without disrupting the customer experience.
Shopping is a conversation again
Finding got solved,
deciding never did.
Search got faster. Filters got smarter. But choosing never got easier. That's the moment shoppers give up.
Sophi sits exactly there. She talks with them, thinks with them, and helps them decide.
The Dialogue Layer: Agentic Commerce
Listens
Guides
Thinks
for workIntention
Semanticsa plain skirt
Dialogueunder €80
Jane
I’m looking for a plain skirt for work, under €80.
One character, three abilities
Asks before answering.
Most shoppers don't know exactly what they want. Sophi narrows it down with a question or two instead of guessing.
Recommends with reason.
Not a generic 'you may also like' list. Sophi reads style, basket, and intent to suggest what actually completes the outfit or routine.
Picks up where you left off.
Remembers what a shopper liked, rejected, and why, online or in store.
Joining your store
Speaks your data's language.
Connects directly to your existing catalog schema. Zero reformatting required.
Learns your store history.
Syncs with your CRM to learn your buying patterns and best sellers before the first conversation.
Sounds like your brand.
Sophi is one character, but she speaks in your voice. Tone, vocabulary, and how much she says are set by you — the same way you'd brief a new sales associate.
Where Sophi shows up?
App
Sophi integrates directly into your app's native environment. Our SDKs are built natively in Swift (iOS) and Kotlin (Android) for full performance and platform-level capability on both sides.
Sophi assists on WhatsApp.
The same Sophi, in their pocket. Natural-language search and swipeable product cards, through your own WhatsApp Business number.
Inside the search bar.
Sits inside your search bar. Shoppers type what they mean, not keywords, and get answers from your live inventory.
Before checkout.
Reads the basket before checkout and suggests what completes it. Sees what the basket is missing and offers it.
Floating trigger
Always-on entry point across the homepage, PDP, PLP and campaign pages.
Post-search recovery
Activates after zero-result searches to recover drop-off before shoppers leave.
Homepage widget
Answers delivery, return & product questions before hesitation sets in.
Product detail page
Turns every PDP into a personalized, real-time sales conversation.
Product grid
Makes every product card an interactive comparison & discovery moment.
Menu integration
"Ask AI" pinned to the navigation menu — one tap away, on mobile & desktop.
Understood shoppers, undeniable numbers
27%
Store visitors who open Sophi.
Nearly 1 in 4 visitors actively choose Sophi to discover products, showing significantly stronger engagement than traditional on-site search.
164%
Increase in AOV.
Shoppers stopped buying single items and started picking complete sets. It feels like a subtle in-store stylist.
9%
Conversion rate.
Instead of scrolling through hundreds of products, people find what they want and add it to cart.
1 of 3
Sophi x Visa: Building the Future of Agentic Commerce
Discover why Visa selected Sophi as a partner in the next generation of agentic commerce
Case Study, 2min
What if your search engine understood why customers are shopping?
Sophi redefines search by understanding customer intent, context, and product meaning at the same time.
Article, 5min
E-commerce Is Still Built for Browsing. Customers Now Expect Decisions.
Why the next wave of retail winners won't optimize search. They'll orchestrate intent.
Article, 5min
FAQ
Still wondering?
The things teams want to know before they commit.
Can I control what Sophi recommends?
Yes. Sophi factors in your campaign priorities, brand focus, and margin alongside what the shopper wants, so commercial goals and customer intent land in the same recommendation.
Can I see what Sophi is doing?
Every conversation, recommendation and the reasoning behind it is visible in your dashboard, in real time.
How long does setup take?
Most stores are live within two weeks: connect your catalog, sync your CRM, brief Sophi on your voice.
Where does my data live?
In your region, on infrastructure you approve. Sophi never trains shared models on your catalog or customer data.
How much does it cost?
Pricing scales with conversations, not seats. Talk to us for a quote that fits your volume.
What happens when Sophi doesn't know the answer?
She says so, asks a clarifying question, or hands over to your team — never an invented answer.
Which languages does she speak?
Sophi speaks the languages your shoppers do, and keeps your brand voice consistent across all of them.
Does she work with my platform?
Shopify, Salesforce Commerce, commercetools, Saleor and custom storefronts via the web SDK. WhatsApp through your own Business number.